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Total Issue Size
Fresh Issue + Offer For Sale
Fresh Issue (FI)
Proceeds go to the company
Offer For Sale (OFS)
Proceeds go to the existing investors
Prepayment or Repayment of Outstanding Borrowings
Repayment or prepayment in full or in part of certain outstanding borrowings availed by the company and its subsidiaries.
Investment in Step-Down Subsidiaries for IT Upgrades
Funding capital expenditure for upgrading IT tools and proprietary platforms including Arya and MindVoice via Omind Technologies subsidiaries.
General Corporate Purposes
Funding general corporate expenses and strategic initiatives to support day-to-day operations and business expansion.
(₹ in Crore)
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Fusion CX Limited is a global provider of technology-enabled customer experience and business process management solutions. The company delivers end-to-end customer lifecycle management across voice, email, chat, social media, and digital self-service channels. Its service portfolio includes customer acquisition, technical support, account management, collections, and back-office processing, supported by artificial intelligence platforms such as Arya and MindVoice that automate conversational workflows and augment agent productivity. Founded in 2004, Fusion CX is headquartered in Kolkata, West Bengal, and operates a distributed delivery network with facilities across India, the United States, Canada, the Philippines, and Latin America. The company serves enterprise clients globally, maintaining 24/7 multilingual delivery capabilities in more than 40 languages. Its international operations enable a hybrid onshore, nearshore, and offshore operational delivery model tailored to complex regulatory and client business requirements. The company serves enterprise clients across diverse industry verticals, including banking, financial services, and insurance, healthcare, telecommunications, retail and e-commerce, and utilities. Fusion CX drives growth through proprietary automation platforms, advanced analytics, and strategic acquisitions of regional delivery centers. The proceeds from its public issue are designated to reduce outstanding debt, fund technological infrastructure upgrades across step-down subsidiaries, and support strategic corporate expansion.
Fusion CX Limited raised Rs 315.90 crore from anchor investors on October 13, 2026, allocating 10,930,795 equity shares at the upper price band of Rs 289 per share. Key participants included Kotak Mahindra Mutual Fund, ICICI Prudential Mutual Fund, Motilal Oswal Mutual Fund, Quant Mutual Fund, ITI Mutual Fund, JM Financial Mutual Fund, Kotak Mahindra Life Insurance, and Ashish Kacholia backed Bengal Finance and Investment, alongside foreign funds such as Natixis Loomis Sayles.
Source: RHP • Analysis provided for informational purposes
Last Updated: 16 October 2026, 10:51 PM
Global Multilingual Delivery Footprint
The company operates delivery centers across North America, India, the Philippines, and Latin America, providing 24/7 coverage across more than 40 languages.
Proprietary AI and Automation Platforms
Proprietary technologies such as Arya and MindVoice enhance operational efficiency, conversation accuracy, and agent productivity.
Diversified Enterprise Client Base
Revenue is distributed across multiple key verticals including BFSI, healthcare, telecommunications, and retail, minimizing sector-specific risk.
Consistent Revenue Growth and Profitability
The business has demonstrated sustained revenue expansion and expanding operating profit margins from fiscal 2024 through fiscal 2026.
Geographic and Client Concentration
A substantial portion of total revenue is derived from clients based in North America, exposing performance to regional economic downturns.
Foreign Currency Exchange Rate Fluctuations
Revenues are predominantly denominated in foreign currencies while delivery costs are incurred in local currencies, exposing earnings to currency volatility.
Intense Competition in BPM Sector
The global customer experience and BPM industry is highly competitive, with ongoing pricing pressure from international and domestic competitors.
Fusion CX Limited
Plot No. Y9, Block EP & GP, Sector-V, Bidhan Nagar, Salt Lake City, Kolkata - 700091, West Bengal, India
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