Delete your IPONex account

This page explains how to request deletion of your IPONex account, what data is deleted, what may be kept and for how long, and how long the process takes. It applies to the IPONex mobile app and related services provided by Niota.

How to delete your account

Option 1: In the IPONex app

If you have the app installed and can sign in, this is the quickest option:

• Open the IPONex app and sign in with Google (or Apple on iOS).
• Go to your profile or settings.
• Open Account settings.
• Select Delete account.
• Confirm when prompted.

Option 2: Request by email

If you have uninstalled the app or cannot sign in, you can still request deletion from any device. Use the Request account deletion by email button above, or email support@iponex.com and include:

• The email address you use to sign in to IPONex.
• Your sign-in method (Google, or Apple on iOS).
• A short line confirming that you want your account permanently deleted.

How we verify your request

To protect your account from unauthorized deletion, we confirm that you own the Google or Apple account linked to your IPONex sign-in before we delete anything. We will never ask you for a password by email.

What happens, and when

Once your request is verified, we permanently delete your account and its associated personal data within 30 days. Residual copies held in encrypted backups are removed within 90 days. After deletion you lose access to the account, and the data cannot be recovered.

What data is deleted

Deleting your account removes the data linked to it, including:

• Your account identity, such as your sign-in email and user id.
• Your in-app preferences and saved items, such as followed or watchlisted IPOs.
• Other records tied to your account.

What we keep, and why

After deletion we do not keep your personal account data, with limited exceptions:

• Data we are required to keep for legal, tax or fraud-prevention purposes is retained only for as long as applicable law requires, then deleted.
• Aggregated and anonymized data that no longer identifies you may be kept indefinitely.

For full detail on how long each category of data is retained, see our Privacy Policy.

Delete some data without deleting your account

If you want to delete specific data but keep your account, email support@iponex.com describing what you would like removed, and we will help.

Contact

If you have any questions about deleting your account or your data, contact us at support@iponex.com.